Track your order

Two fields, both from your confirmation email: the Order ID and the order email. That is enough to pull up the current status.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Order ID and tracking number are different

Two different references, easily confused. The Order ID is ours – it is on your confirmation email and it is what you quote to us. The tracking number belongs to the courier, arrives by email once the parcel has left Hyderabad, and is used on the courier site.

When tracking updates

Nothing moves on the courier network during the 1-2 business days of handling – that is normal and not a problem. After dispatched, the estimate is 4-7 business days to metro cities, 7-11 elsewhere in India. Estimates, not guarantees.

Machines and fabric rolls

Sewing machines are heavy and ship in the manufacturer carton, often on a different service from fabric. Do not accept a machine parcel that is visibly crushed without noting it with the courier.

If tracking has not moved

Scans lag; that is ordinary, and more so around weekends and holidays. Past two business days of no movement, email [email protected] with the Order ID and we take it up with the courier.

Questions: [email protected] · +91 9440973732 · Customer service hours: Monday–Sunday, 10 AM – 8:30 PM IST

Wrong or incomplete address

If an address is wrong, tell us before dispatch and we can correct it. After dispatch the courier holds the address and a change is not always possible; a parcel that cannot be delivered is returned to us and refunded.

More than one parcel

An order with a bulky item and small items in it can ship as two parcels with separate tracking references, arriving on different days. The confirmation email will say if in force.