Cancellation policy

An order can be cancelled free of charge at any point before it is dispatched. There is no cancellation fee and no restocking fee.

Cancellation by Casavora Vault

Sometimes we have to cancel: stock that is not actually available, a delivery address outside courier coverage, or a listing with a pricing error. In each case you hear from us, and anything you paid comes back in full within 5-7 business days, with nothing held back.

How to cancel

Email [email protected] with your Order ID and the email address used on the order, or call +91 9440973732 during customer service hours. Customer service hours: Monday–Sunday, 10 AM – 8:30 PM IST

Timing

Timing matters. The daily cut-off is 3:00 PM IST; orders in before it are as a rule packed the same day, so a cancellation has the best chance if it arrives before then. After a parcel leaves Hyderabad cancellation is no longer possible and it turns into a return under the Return and refund policy.

Refund after cancellation

Paid up front? The refund is issued within 5-7 business days back to the original payment method; bank and UPI clearing times then apply. Paid Cash on Delivery? Nothing was taken before dispatch, so there is no refund to make.

Cut fabric

Fabric is cut to order. After a length has been cut it cannot be returned to stock, so a cancellation on cut fabric has to reach us before cutting.

Repeated refusal of COD parcels

If COD parcels from an account are refused at the door more than once, we may ask for prepayment on later orders. That is not applied silently – you would hear from us first.

Changing an order instead of cancelling

If you want a different size or colour rather than nothing at all, say so – before dispatch we can often amend the order rather than cancel and re-place it, which is faster.

Part cancellation

A single item can be removed from a multi-item order before dispatch. The refund covers that item, and the delivery charge is recalculated against the remaining order value.