Return and refund policy

Casavora Vault accepts returns on most items. This page describes the window you have, the condition an item needs to be in, who pays return delivery, and how long a refund takes.

The window for returns

Contact us within 10 days of delivery to start a return. What matters is that you tell us inside that window – the item does not have to be back with us by then.

Refund timing

Refunds are processed within 7 business days of the item arriving back and passing the condition check. Money returns by the route it came – or, for a Cash on Delivery order, to bank or UPI details you give us. Nothing is deducted; there is no restocking fee.

If you were charged twice

Paid twice for the same order? After we confirm the duplicate transaction, the extra payment comes back within 5 business days. It is handled independently of any return.

Items outside this policy

Exclusions are narrow. Personalised or made-to-specification items cannot come back. Neither can clearance stock that the product page marks non-returnable. And where the packaging is part of the product, an item returned without it cannot be accepted.

What condition an item has to be in

A returned item should be unused, back in its original packaging, and complete – every part and accessory that came with it. Include the order invoice from the parcel. If an item has been used, installed, altered or washed we cannot take it back, unless it was faulty when it arrived.

On exchanges

There is no swap service here – we do not offer a direct exchange. Send the item back under this policy and order the one you actually want separately. It reaches you faster that way, because the new order does not wait on the return.

Return delivery costs

It depends on why the item is coming back. A change of mind means the return delivery is arranged and paid for by you. If the item was damaged, faulty, wrong or incomplete and we confirm that, Casavora Vault covers or reimburses the return delivery cost – you should not be out of pocket for our mistake.

If the parcel arrives damaged

Report it at [email protected] within 48 hours of delivery. Send photographs of the outer parcel and the contents; an unboxing video is strongly recommended. We look at the evidence and arrange a replacement or refund where it applies. We will not turn a claim down purely for lack of a video.

Returning fabric, yarn and machines

Cut fabric cannot be returned. Because a length is cut to order it cannot be resold, so please check width, weight and colour before ordering. Yarn must come back in its bands and unwound. A sewing machine returns in its original carton with all accessories – a machine that has been used for a project is not a change-of-mind return.

Warranty

We add no warranty of our own on top of what a product carries. A warranty stated on a product page applies per its terms; Casavora Vault does not extend or replace it.

Where returns go

Returns go to the business and order fulfilment address: Road No. 1, Shyam Rao Nagar, Banjara Hills, Hyderabad, Telangana 500034, India. Please write to [email protected] before sending anything back so the return is logged against your Order ID.