Shipping policy
This is an online-only retailer. There is no showroom for customers to visit – the address given is the business and order fulfilment address where orders are packed and returns are received.
Orders are packed and dispatched from Hyderabad. An order placed before 3:00 PM IST on a business day is as a rule processed the same day; anything after that cut-off is processed the next business day. Sundays and public holidays do not count as business days.
Paying at the door
COD is offered on eligible orders and PIN codes and carries no additional fee. The delivery agent collects payment at the door. Where a PIN code is outside the COD network, checkout will not offer the option.
Where the parcel is
When the parcel is collected from Hyderabad you get an email with the courier’s tracking reference. Your Order ID is a different number, issued by us. Check status any time on Track your order.
Delivery area
Casavora Vault ships within India only. There is no international delivery.
Delivery estimates
Two things add up to your delivery time – the days we need to pack, and the days the courier needs to travel. They are listed separately so the arithmetic is visible.
| Stage | Metro cities | Rest of India |
|---|---|---|
| Handling (before dispatch) | 1-2 business days | 1-2 business days |
| Transit (courier) | 3-5 business days | 6-9 business days |
| Total estimate | 4-7 business days | 7-11 business days |
Treat these as estimates, not guaranteed dates. Courier load, weather and local conditions all shift them.
What you pay for delivery
- Free delivery on orders of ₹999 and above.
- ₹49 flat charge on orders below ₹999.
- The charge in force to your order appears before checkout is completed.
Packing fabric, yarn and machines
Fabric ships rolled or folded depending on length; a long cut goes rolled to avoid a permanent crease. Yarn travels in its bands so skeins do not tangle. Sewing machines are heavy and ship in their manufacturer carton – do not accept a machine parcel that is visibly crushed, and note it with the courier if you do.
Problems on delivery
Where a parcel arrives damaged, or the contents are wrong or incomplete, write to [email protected] within 48 hours of delivery with photographs of the parcel and its contents. An unboxing video is strongly recommended and makes the check faster. The Return and refund policy describes what happens next.
Questions about a delivery: [email protected] or +91 9440973732. Customer service hours: Monday–Sunday, 10 AM – 8:30 PM IST