Contact Casavora Vault

Getting hold of us is simple: one address, one number. Whoever replies is the person handling the orders. Email is answered within one business day.

Casavora Vault is an online-only retailer and does not operate a customer-facing showroom. The address below is the business and order fulfilment address, not a shop counter.

What to send us

• About an existing order: your Order ID and the order email you used. With those two we can find anything.
• Damaged, wrong or incomplete parcel: Order ID plus photographs of the parcel and its contents, within 48 hours of delivery. An unboxing video helps and is strongly recommended.
• Return request: Order ID and which item you want to return, within 10 days of delivery.
• Cancellation: Order ID, as early as you can – free of charge at any point before dispatch.
• Before you buy: tell us what you need it for and we can help you compare it with the specifications listed on the product page.
• Privacy request or complaint: [email protected] with your Order ID – see the Privacy policy.

Before you buy fabric or a machine

For fabric, width and weight decide whether a pattern piece will cut from it – both are on the listing where confirmed. For machines and presser feet, the question is shank type; check your machine manual, because a foot for the wrong shank will not fit.

What we can and cannot do

Useful setting expectations. Things we can do: trace a parcel, set up a return, fix an address before dispatch, and tell you exactly what is confirmed about a item. Things we cannot: guarantee a delivery date, or confirm a specification the product page does not carry.

Tracking an order yourself

Use the Track your order page with your Order ID and order email. The courier tracking number is separate and arrives by email once the parcel leaves Hyderabad.

Response times

Email is answered within one business day. A message sent on a Sunday or a public holiday is answered on the next business day. There is no overnight queue.

Wholesale and bulk enquiries

For quantities beyond what the product pages list, write to [email protected] with the item and the quantity. We will tell you what we can actually supply rather than quote on something we cannot get.