Payment policy

Payment at Casavora Vault is UPI or Cash on Delivery – a deliberately short list.

Cash on Delivery

COD carries no additional fee and is offered on eligible orders and PIN codes. The agent collects payment at the door. Where a PIN code falls outside the network, the option is not shown.

Cards

Cards are not part of the setup. We do not accept cards – credit, debit or saved – which means there are no card details collected or stored here at all. Anything claiming to be Casavora Vault and asking for a card number is not us.

Currency and pricing

Everything is priced in Indian Rupees. What you see on a product page is the cost of the goods themselves; delivery is added separately and shown before checkout completes – ₹49 under ₹999, free at ₹999 and above.

UPI

Pay from your bank account using any UPI application at checkout. The payment goes directly from your bank to ours. Casavora Vault never sees or stores your UPI PIN.

Tax and invoicing

Tax status, stated directly: not registered for GST. Turnover is below the applicable GST registration threshold and registration is therefore not applicable to the business at this time. Nothing for GST is charged separately on your order, and no GST tax invoice bearing a GSTIN can be issued. Product page price is the price of the goods; delivery charges appear before checkout is completed.

Every parcel contains an order invoice. That document is not a GST tax invoice and does not carry a GSTIN.

Fabric by length

Fabric is priced per the length stated on the product page. Yarn is priced per skein or per pack as listed, not per gram.

Failed or duplicate payments

If a UPI payment is debited but the order does not confirm, email [email protected] with the UPI reference and the time of the transaction. If the same order is paid for twice, the duplicate payment is refunded within 5 business days after we confirm the duplicate transaction.

Refunds

Refunds go back to the original payment method. For a Cash on Delivery order the refund is sent to bank or UPI details you provide. Timelines are in the Return and refund policy and the Cancellation policy.

Payment on behalf of someone else

The payment does not have to come from the person receiving the order. What matters for support is the Order ID and the order email, not who paid.

What appears on your statement

A UPI payment shows against the account name registered for this store, which may read slightly differently from the shop name on this website. If a line on your statement is unclear, send us the reference at [email protected] and we will identify it.